Terms & Conditions

TERMS AND CONDITIONS

Our Privacy Policy applies to customers who use our services or website anywhere in Australia. If you use our services as a customer and employee or subcontractor then this policy will apply to you.

This Privacy Policy explains in general terms how Kashflow™ Accounting Solutions Pty Ltd protects the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us when registering, using or enquiring about our services.

Kashflow™ Accounting Solutions collects information about you when you use our websites, for online booking, you want to make an appointment to use our services.

Kashflow™ Accounting Solutions will control the collection, security, quality, use and disclosure of personal information in accordance with the Privacy Act 1988 (Cth).

What Information we collect when you use our services

We only collect information when you have provided it to us when you chose to use our website, create or modify your account, or communicate with us. This information may include name, email, phone number, postal address, profile picture, payment method, service requested, notes, and other information you choose to provide.

When you use our Services, we collect information about you in the following general categories:

Contacts Information: When you provide and store names and contact information in our secured web portal on the website.

Payment Information: We will collect your payment, cash or credit cards, information, date and time when we Accept secure credit card payments through eWAY's online payment platform

Device Information: We may collect information about your mobile device, including, the device model, operating system, unique device identifier, serial number, device motion information, and mobile network information when you make online payment through eWAY’s online payment Platform.

Log Information: Our system collects information logs about the interaction, which may include your device IP address, dates and times, data for app crashes.

Use / Sharing of Information

We may use the information we collect about you to:

Provide, maintain, and improve our Services,
Prevent fraud and abuse of our services
To facilitate communications (i) between you and our team,
Send you communications
Personalize and improve the Services,

We may share the information we collect about you:

With our Accountants to enable them to provide the services you request.
With third parties to provide you with a service, for example, ATO and Xero Accounting Software
With your employer (or similar entity) and any necessary third parties when we need to collect the information to provide you service.
According to the country’s privacy law or where we are required to disclose our information by Law

Use of Cookies

Kashflow™ Accounting Solutions website use "cookies" to help you personalise your on-line experience.
Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise Kashflow™ Accounting Solutions pages or register with Kashflow™ Accounting Solutions site or services, a cookie helps Kashflow™ Accounting Solutions to recall your specific information on subsequent visits.
This simplifies the process of recording your personal information. When you return to the same Kashflow™ Accounting Solutions website, the information you previously provided can be retrieved, so you can easily use the Kashflow™ Accounting Solutions features that you customised.

Protection and Security of your Personal Information

Kashflow™ Accounting Solutions secures your personal information from unauthorised access, use or disclosure. Kashflow™ Accounting Solutions secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure.
When personal information (such as a credit card number) is stored using our Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
All credit card/payment details are secured with SSL protocol (Secured Socket Layer over 128bit encryption) through eWAY's online payment platform.

How to Update your Personal Information

You can either update it by updating details in the app or by logging into your online account.
You can also help Kashflow™ Accounting Solutions maintain the accuracy of your personal information by notifying us when you change your name, address, title, phone number, e-mail address or any other information. If at any time you wish to update your information or preferences, or you prefer to stop receiving communication from Kashflow™ Accounting Solutions, feel free to contact us at any time or change your details in the website members section.

Changes to our Privacy Policy

Kashflow™ Accounting Solutions reserved the right to change or update the policies and procedures, although we will try our best to notify our customers and stakeholders of any such change, it is your responsibility to make sure you know our terms and condition before booking any trip or make a reservation. Visit the Australian Federal Privacy Commissioner’s website on www.privacy.gov.au.

Disclosure of Information

We will not disclose personal information unless provided by the court order or requested by Police. This may only occur in extraordinary circumstances where we believe that the release of your information is compelled by law.

Payments

Kashflow™ Accounting Solutions charges are displayed on the website for each service we provide.
We accept, EFT, Credit or Debit Card only
We do not accept any form of Cheque or Cash.
Kashflow™ Accounting Solutions will ask for the payment in advance on booking using the website for the future reservation of our service.
You will be issued with the legal Tax Invoice for all the payment made when the services are completed.
Kashflow™ Accounting Solutions may decide to issue you an invoice to be paid at a later date based on the services provided and the contract we may have with you.
Any changes to the service or appointment may result in the price change.

Delivery of Service

TAX and BAS Services

Kashflow™ Accounting Solutions will require you to make an appointment using the web booking service to secure your time with the Accountant.
You must provide us with the authorisation letter by filling up the online Letter of Authorisation link on our website.
On your appointed time the Accountant will call you and discuss the need for your service.
For our Tax or BAS Services, our accountant will collect the information from you over the phone or video call.
He will then prepare your Tax or BAS requirement and email you back the document to sign it.
Once checked and signed by you, the accountant will lodge the Tax or BAS with ATO.
You will be notified of the lodgment by email as well as when we receive an inquiry from the ATO.
If there are no queries from ATO then your lodgment should be completed within the time frame allowed by the ATO.

Bookkeeping Services

If you have purchased the bookkeeping package then we will provide you with the schedule of service dates to perform your accounting services.
You are welcome to negotiate the service calendar as per your desired time frame.
Once the service calendar is locked to provide service our accountant will follow it. if you require to change the service calendar then you would need to give us a week notice to align our human resources to your need.
If you are not satisfied with our bookkeeping services and seek refund then you will need to apply for the refund to the customer service manager and discuss the cancellation of service and lodge refund request.
Customer Relations Manager will contact you and discuss your complaint and process the refund if the complaint progress as per our dispute resolution policy below.

Refund, Cancellation and Change of Appointment Fee Policy

Kashflow™ Accounting Solutions do charge $50 cancellation fees for services that you cancel within 24 hours of appointment time.
We do not charge any cancellation fees if you cancel the service that is not provided to you 24 hours before the appointment time.
In simple words, if you chose to cancel the services within 24 hours of the time of your appointment then we will charge you the cancellation fees of $50 as we have already lined up our resources to provide you service and it is unfair with us if we do not get paid.
We do not charge any fees if you like to change the date or time of the appointment before 24 hours of your designated time.
If you change the appointment time within 24 hours of the appointment time then we will charge you $25 fees to change the appointment, unless of course, the circumstances are beyond your control to complete your appointment.
If you cancel appointment 24 hours before the time then we will refund you the full fees you have paid back into the same account or card you have paid it from.
We will not refund the money to different accounts or card as per Anti Money Laundry and Counter-Terrorism Funding (AML/CTF) Policy
If we found out that you are abusing our booking system by making bookings and then cancelling it for no reason, we reserve the right to charge you $10 Cancellation Fees per cancelled booking.

Dispute Resolution Policy

If in any case our customer is not satisfied by the service they have received from us, or believe that they were incorrectly charged, the customer can dispute the charges by emailing our customer relations department info@kashflow.com.au anytime with in12 month. Our customer relationship manager will mark that charges as disputed and will investigate the and get back to you within 7 days from the date of the email received.

During the dispute resolution, we would continue to update you the progress of your complaint if we have to collect the information from our service provide .i.e. eWay.

If the customer relations manager finds out that the charges are correct then, it is our policy to advise the customer via email and leave the charged amount as it is. In case the charges are incorrect, then the overcharged amount will be refunded within 5 working days back to the same credit card or account it was originally charged from.

According to the banking regulations, Kashflow™ Accounting Solutions will not refund the charged to any other card other than the original card that was used to charge the customer. If Kashflow™ Accounting Solutions believe that the credit card was stolen, or the charges were paid using a fraudulent card, Kashflow™ Accounting Solutions will follow the local law enforcement policy in regards to the use of stolen credit cards or bank’s policy to use stolen debit or cards or defraud the debit or credit cards. Kashflow™ Accounting Solutions reserves the full right to disclose your personal information if required by law.

If Kashflow™ Accounting Solutions believes that the charges were accurate, and the customer does not need to be refunded, but the customer still disputes the charges, Kashflow™ Accounting Solutions will invite the customer to discuss it with the level 2 customer supports in Customer Relations if that also fails, then Kashflow™ Accounting Solutions will invite the customer to mediate with the help of Dispute Settlement Centre of Victoria as Kashflow™ Accounting Solutions is a Registered Entity in Victoria Australia.

Mediation can usually be arranged within a fortnight, depending on the availability of all parties. It will be at a location that is most convenient to all parties within Victoria Australia.

For more information on Dispute Resolution, please go to:

http://www.disputes.vic.gov.au/mediation

Trademark and Copyright

All intellectual property rights subsisting in the contents of the system belong to Kashflow™ Accounting Solutions. All rights under applicable laws are hereby reserved. Reproduction of this website or any content in whole or in part without the express written permission of Kashflow™ Accounting Solutions is strictly prohibited, breach of Trade Mark or Copyright will be dealt according to the law.

No Warranties or Representations

Except to the extent that such warranties or representations are implied by law and cannot be excluded, Kashflow™ Accounting Solutions make no warranty or representation regarding the quality, currency, accuracy, reliability, performance, completeness or fitness for purpose of any part of the information and content on this site, or on any pages or sites linked to this site. In particular, Kashflow™ Accounting Solutions does not represent or warrant that the information and content on this site, or the facilities that make it available, will not cause damage, or are free from any computer virus or any other defects or errors, or that your access to the site will be uninterrupted or that your transmissions will be processed in a timely manner. To the maximum extent permitted by law, Kashflow™ Accounting Solutions is not liable (whether in contract, negligence or otherwise) for any loss or damage arising from the use of this content and information.

Links to other websites or content

Kashflow™ Accounting Solutions is not responsible for the information or content of any site accessed, or linked to, via this site. Links to other sites are provided for convenience only and do not represent any endorsement, sponsorship or approval of the products or services offered by the site owner or the information or content on such sites.

Our Website may contain links to other Websites and advertisements from some of our sponsors. Kashflow™ Accounting Solutions assumes no responsibility for the content or the privacy policies and practices of such Websites. Kashflow™ Accounting Solutions encourages you to read the privacy statements of these linked sites; their privacy practices may differ from ours.

How to contact Kashflow™ Accounting Solutions compliance department

If you want to know more about us, we encourage you to send us a request via email or customer feedback form so you can get information in writing for all your requests and inquiries regarding our services or our policies.

Please contact us via the following:

By emailing us:

info@kashflow.com.au

By writing to us:

Compliance Section

Kashflow™ Accounting Solutions Pty Ltd

ABN 32 636 498 827

24 Karoo Rd Rowville VIC 3178

By calling us:

1300 88 33 69

03 9999 7388

0403 333 872